The Greeter and Usher Handbook - Revised Edition: Creating a Ministry of Welcome - Yvonne Gentile

Gentile, Yvonne: - Yvonne Gentile is the Guest Experience and ShareChurch Lead Director at The United Methodist Church of the Resurrection. Before joining church staff in 2011, Yvonne worked in an executive leadership capacity in retail, where she discovered the power of radical hospitality. She has been part of Resurrection since 1996 and served in numerous volunteer roles at Resurrection until 2011, when she joined the staff team, including leading the Spiritual Gifts Team, the Leadership Development team, and serving on the Committee on Nominations. She has led workshops and teaching events nationally on spiritual gifts, leadership development, building exceptional teams, volunteer management best practices, and radical hospitality. She is co-author of several books, including Serving from the Heart, Leadership from the Heart, and Leadership Essentials.