Delivering Happiness: A Path to Profits, Passion, and Purpose - Tony Hsieh

nPay brand-new employees $2,000 to quit n Make customer service the responsibility of the entire company-not just a department n Focus on company culture as the #1 priority n Apply research from the science of happiness to running a business n Help employees grow-both personally and professionally n Seek to change the world n Oh, and make money too... n Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual Best Companies to Work For list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing. n n In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own. #1 New York Timesand Wall Street Journal bestsellern